Help
Frequently asked questions
Quick answers about ordering, delivery, paying on receipt, using the supplements, and returns. If something is missing, write to us at hello@bioprime.bg.
Ordering & delivery
How long until I receive my order?
Delivery usually takes 4–8 working days. Orders placed by a certain hour are dispatched the next working day. Exact times depend on the courier and your location. More details on the Delivery page.
Which couriers do you deliver with?
We deliver via Speedy and Econt — to a courier office or to your address, whichever you prefer.
Is there free shipping?
Yes — on orders over €40 shipping is free. Below that threshold, shipping is €3.50 to a courier office and €4.50 to your address.
Can I track my parcel?
Yes. Once your order ships, the courier generates a waybill with a tracking number. If you need it, write to us at hello@bioprime.bg and we'll send it to you.
Do you deliver outside Bulgaria?
For delivery to a specific country outside Bulgaria and the applicable conditions, please contact us at hello@bioprime.bg before placing your order.
Payment (cash on delivery)
How does cash on delivery work?
Cash on delivery means you pay on receipt — no prepayment. You order online, and you pay the courier for the products at the moment you receive your parcel (in cash, or by card if the courier supports it).
Is there a cash-on-delivery fee?
You pay the order amount directly to the courier on receipt — no prepayment and no online payment. Shipping is €3.50 to a courier office and €4.50 to your address, and free on orders over €40.
Do I have to pay anything in advance?
No. With cash on delivery there is no prepayment — you pay the full amount when you receive your parcel.
Can I pay by card?
With cash on delivery, payment is made to the courier on delivery. Whether card payment is possible depends on the specific courier and their terminal. If you'd prefer another payment method, write to us at hello@bioprime.bg.
Products, use & safety
How do I take the supplements and what is the dose?
The recommended daily dose and directions are on the label of each product — for example Bloat Relief Complex for bloating and digestion, and MEMORYPRO for memory and focus. Follow the directions on the pack and do not exceed the stated dose.
How soon will I see results?
Honestly, it depends on the product, your body and your lifestyle. Food supplements work with regular use over time, not as a one-off fix. Some people feel the effect sooner; others need longer, consistent use.
Are the products safe?
We build on scientifically proven ingredients in effective doses, without pharmaceutical trade-offs, so they are safe for the body when taken as directed. Our products are food supplements, not medicines, and are not intended to treat any disease.
Are they suitable during pregnancy, breastfeeding, or for children?
If you are pregnant or breastfeeding, take medication, have a chronic condition, or are considering use by children, we recommend consulting a doctor or pharmacist first. Food supplements are not a substitute for a varied diet and a healthy lifestyle.
Can I take the supplements together with medication?
If you take medication or have a health condition, consult a doctor or pharmacist before combining the supplement with them. That's the safest way to judge whether it's right for you.
Returns & guarantee
You have a 30-day money-back guarantee, and as an EU consumer you also have a 14-day right of withdrawal under consumer protection law. The two don't cancel each other out — whichever is more favourable to you applies.
How does the 30-day guarantee work?
If the product doesn't live up to your expectations, you can request your money back within 30 days. Write to us at hello@bioprime.bg and we'll guide you through the next steps. The full terms are on the Returns page.
What is the 14-day right of withdrawal?
As an EU consumer you have the right to withdraw from your order within 14 days of receiving it, under consumer protection law, without giving a reason and subject to the legal conditions.
Who pays for the return, and how soon do I get my money back?
Return shipping costs are covered by the customer. Once we receive and check the returned parcel, we refund the amount by bank transfer within up to 7 working days. The full terms are on the Returns page.
How do I get in touch with you?
The fastest way is hello@bioprime.bg. You can also use the Contact page — we answer every question about orders, delivery or products.
More questions?
Didn't find the answer you were looking for? Write to us at hello@bioprime.bg — we'll be happy to help.
Contact us