Returns

30-day money-back guarantee

Order with confidence and give it a try — if the product isn't for you, we refund you within 30 days.

30-day guarantee 14-day right of withdrawal Full refund

We believe in what we make — scientifically proven ingredients in effective doses, without pharmaceutical trade-offs. That's why we give you the time to truly try the product.

The 30-day guarantee means one simple thing: try it risk-free. If within 30 days of receiving it you decide the supplement isn't right for you, contact us and we'll refund what you paid. No lengthy explanations needed — just write to us.

Food supplements work differently for everyone, and sometimes it takes a little while to feel the effect. That's exactly what the guarantee is for — so you can start with peace of mind, without carrying all the risk yourself.

Step by step

How to return

1

Contact us

Write to us at hello@bioprime.bg and mention your order number. We'll reply with instructions and the return address.

2

Send the product back

Pack the product and send it to the address we give you via Speedy or Econt. Return shipping costs are covered by the customer.

3

Get your refund

Once we receive and check the parcel, we refund what you paid. We'll notify you by email as soon as the refund is made.

In short

Return terms

Term Time / method
Return window (guarantee) 30 days
Right of withdrawal (EU consumer law) 14 days
Refund issued within 7 working days
How you get your money back by bank transfer

Opened and used products: food supplements are a consumable product, so if you've opened it, we ask you to proceed responsibly. Our 30-day money-back guarantee also applies when you've tried the product and aren't happy — just write to us. The statutory 14-day right of withdrawal under EU consumer law applies to products in a condition that allows return; for an opened product it may be limited, but our own guarantee still stands. If you're not sure whether a specific case qualifies, write to us at hello@bioprime.bg — we'll find a solution.

Order with confidence — the guarantee is on your side

Try BIOPRIME risk-free. If you have a question about returns or the guarantee, write to us at hello@bioprime.bg.

Shop products